It is very important to be certain that you are purchasing the correct products before checking out. If the product key was already issued, this is not anymore exchangeable for another product nor refundable. On the Accounts screen, click on Email and Accounts > Manage my Microsoft Account link. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.
However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Sign in to your account Go to Your info at the top of the page. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space. Sign in to your account by using your existing alias and password. Sign in Create an account Questions We have answers A Microsoft account does not need a Microsoft email The email address used to sign into your Microsoft account can be from, , Gmail, Yahoo, or other providers. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.Įxample: The product key is 1111-2222-3333. Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective.
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